User Guide – Online store for plus-size and oversized men's fashion

1. Add the product to your cart
The product you want
Please press the "Add to Cart" button.

2. Check the contents of your cart
Click the "Proceed to payment" button to proceed to checkout.
If you wish to continue shopping, please press the "Continue Shopping" button.
Please note that we cannot accept requests for specific delivery dates and times.

3. Log in
If you are already a member, please log in by entering your ID and password.
If you are not yet a member, please enter your email address, name, shipping address, etc. and proceed to payment.

4.Shipping method
If shipping charges apply, you can select additional addresses such as your parents' home or workplace in addition to the addresses you have registered based on the address you entered.

5. Choose your payment method
Payment method is

・Credit card
・Apple Pay / Google Pay
・Bank transfer

You can choose from:

6. Confirm your order and complete the process
Please check your order details and if there are no mistakes, press the "Confirm Order" button.

You can check your order status from the order confirmation email that will be automatically sent to the email address you registered/entered after placing your order.
You can also view your order history on your My Page after logging in.
*Items prior to September 23, 2021 cannot be viewed.

Please note that we cannot accept any changes to your order (adding products or changing to a different product) after the order has been confirmed.

Due to the system, products will be shipped per order, and we cannot combine orders for shipping.
If you would like to do so, please cancel your order and place a new one.

Please check the size chart in the product description.

Please enter the required information on the membership registration screen, confirm the details on the confirmation screen, and then click [Confirm Registration] to register as a member.
After completing your registration, we will send the registration details to your registered email address. Membership registration is free, and there are no joining fees or annual fees.

If you wish to change your customer information such as your address, phone number, or password, please log in and go to "My Page" and click "Change/Cancel Registration Information."

If you have forgotten the password you entered when registering as a member, you can reissue your password from the screen below.
After you enter your registered email address and temporary password, you will receive an email with a URL for the page where you can change your password.
Please access the URL provided and change your password.

If you wish to cancel your membership, please contact us separately.
*Once cancelled, you will not be able to check your order history.
*If you have currently ordered an item, please wait until you receive the item before cancelling your order.

Delivery will be made by Sagawa Express or Yamato Transport.
For overseas shipping we use "EMS".

region

Shipping fee: *Tax included

Hokkaido

1,300 yen

Tohoku Region

1,000 yen

Kanto region

900 yen

Shinetsu Region

900 yen

Hokuriku Region

800 yen

Tokai region

800 yen

Kansai Region

800 yen

Chugoku Region

800 yen

Shikoku Region

900 yen

Kyushu region

900 yen

Okinawa

1,500 yen

*Shipping charges are per delivery address.
*Additional shipping charges may apply to remote islands and some areas.
*Delivery to Okinawa will be via "Yu-Pack".
*Free shipping for orders over 11,000 yen (tax included) per delivery address.
*Shipping outside of Japan will be via EMS.

Delivery time specification
·in the morning
・12:00 to 14:00
・14:00 to 16:00
・16:00 to 18:00
・18:00 to 20:00
・18:00 to 21:00
・19:00 to 21:00

You can choose a delivery time from the options above.
*Delivery time cannot be specified in some areas.
Thank you for your understanding.

If you do not specify a delivery date, we will ship your item within 7 business days.
For customers who wish to pay by bank transfer, your order will be shipped after we have confirmed your payment.
Please note that if we need to confirm anything about your order, there may be a slight delay in shipping.

If the product is returned due to an extended absence or refusal to receive the product without any notice, or if there are repeated returns due to customer convenience, we may not be able to accept your order from the next time. Thank you for your understanding.
*Products will be shipped for each order. Orders received separately will be shipped separately and we cannot ship multiple items together.
*If the address is unknown, the customer is absent for a long period of time, or the storage period at the shipping company has expired, the order will be automatically canceled.
Please be aware of this.

Delivery is possible within Japan and to some cross-border areas.
We cannot accept delivery to a PO box.
Please note that orders outside of our shipping area will be cancelled after we have contacted you via email.

After the product has been shipped, you will receive a tracking number via email.

Sagawa Express: Parcel inquiry service
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Yamato Transport: Tracking
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

When checking, please prepare and enter the "Inquiry Invoice Number" listed in the "Product Shipping Notification Email" that we will send to you after the product has been shipped.

We cannot accept requests for specific delivery dates and times for reserved items.

We do not offer special gift wrapping services.
Please be aware of this in advance.

JCB/ VISA / MASTER / American Express / Diners

You can easily shop using the shipping information (address book) and credit card information registered to your Apple ID/Google account.

*Apple Pay will not be displayed as a payment method in the following cases:
・If you are ordering from a device other than an iPhone or a browser other than Safari
- Your iPhone or iOS version is not compatible with Apple Pay.
・If Apple Pay is not set up in the Wallet on your iPhone
*For more information about Apple Pay and Wallet, please visit the Apple website.

*Google Pay will not be displayed as a payment method in the following cases:
・If you are ordering from a browser other than Chrome
・If your OS version is not supported by Google Pay
・If you have not set up Google Pay
*For more information about Google Pay, please visit the Google website.

Please make payment within 7 days after receiving the order confirmation email.
Please note that if payment is not confirmed within 7 days, your order will be automatically cancelled.
Products will be shipped after payment is confirmed.
Transfer fees will be borne by the customer.

We cannot accept cancellations of products for which an order has been completed or changes to the contents of the product (adding products or changing to a different product).
Before completing your order, please make sure that there are no mistakes in your order details such as size, color, price, and quantity.

If the delivered product is damaged or dirty, please contact us by email or phone within 7 days of delivery. We will contact you with the return address and return/exchange instructions.
We do not accept returns or refunds for reasons other than defective products, such as differences in image.
Size exchanges will only be accepted if the item is determined to be "unused" according to our standards.

We accept returns within 7 days of product arrival.

Returns and exchanges are only accepted in the case of defective products or incorrect products. (Please note that cancellations are not accepted as a general rule.)
We regret to inform you that we are unable to accept returns or exchanges on some items.

※One example
・Items that have been delivered more than one week ago
・New product that has been opened
・New items that have been worn or used
- Items that are in a different condition than before they were shipped
・Sale items
- Customers will be responsible for shipping and handling fees for returns and exchanges due to their own convenience.

If the return is due to a defective product, or the contents are different, the shipping cost will be borne by our store. If the return is due to the customer's convenience, the customer will be responsible for the shipping cost.

If you paid by credit card, you will need to contact your card company to cancel the payment or change the payment amount.
If the card company has debited the amount, the refund may be made the month following the deduction, or the month after that.


[Note] If you return a product, shipping fees and other fees incurred during payment will not be refunded.


If you pay by bank transfer, the money will be transferred to your specified bank account.
Please inform us of the bank details and return the product to the specified return address. We will refund you within 5 to 7 days after receiving the product. (However, this does not include long bank holidays such as the New Year holidays.)

If there is no cancellation notice after placing an order, and the product cannot be delivered due to refusal to receive it or long-term absence, we will refund the amount after deducting the following delivery fees.
If the product is returned to us due to refusal to accept it without a valid reason, expiration of the storage period of the delivery company, etc., we will charge the following fees.

・Round-trip shipping fee
・Return handling fee
Other actual shipping fees

Please note that the above amount will be deducted from your refund.
Please note that we may refuse orders from customers who repeatedly engage in the above behavior.