Frequently Asked Questions – Online store for large and oversized men's fashion
About Membership Registration and Email Newsletter
Is membership registration free?
You can register for free.
How do I change my membership information?
You can change your registration details from My Page.
I forgot my password.
If you forget your password, you will need to reset it.
Please reset your password by clicking "Forgot your password?" on the login page.
I would like to cancel my membership.
Please contact us using the "Contact Us" button at the bottom left.
How do I subscribe or unsubscribe from the email newsletter?
You can register at the bottom of the page. To unsubscribe, please go to the bottom of the newsletter or contact us using the "Contact Us" button at the bottom left.
About ordering
I haven't received an order confirmation email. What should I do?
Please check that the email address you entered is correct.
Depending on the email software you use, it may be recognized as spam.
Please check your spam folder.
In addition, if you have filter settings such as "URL link restrictions" or "domain authentication restrictions (rejection of emails from non-mobile addresses)", please disable them or set them so that you can receive emails from "info@drawin.jp".
Can I change the contents of my order (adding products or changing to a different product)?
Please note that we cannot accept changes to your order (adding products or changing to a different product) or payment method after your order has been confirmed.
Consolidating separate orders
Due to the system, products are shipped per order, so we cannot combine orders for shipping. If you wish to combine orders, please cancel your order and place a new order.
About pre-order items
We cannot accept date and time specifications for reserved items. For items that can be ordered together, the "delivery date of the reserved item" will apply.
About gift wrapping
We are unable to provide special gift wrapping. Thank you for your understanding.
Can I cancel the product?
We cannot accept cancellations of products for which an order has been completed or changes to the contents of the product (adding products or changing to a different product).
Before completing your order, please make sure that there are no mistakes in your order details such as size, color, price, and quantity.
Can I return or exchange products?
Returns and exchanges are only accepted in the case of defective products or incorrect products.
We do not accept returns or refunds for reasons other than defective products, such as differences in image.
Size exchanges will only be accepted if the item is determined to be "unused" according to our standards.
Please contact us within 7 days of receiving the product.
If the return is due to a defect on our part, such as a defective product or incorrect item, we will cover the shipping costs.
Can I order by phone or fax?
We do not accept orders by phone or fax.
I received a different product than what I ordered.
We sincerely apologize for the inconvenience. We will respond as soon as possible, so please let us know the details of the product by clicking the "Contact Us" button on the bottom left.
I received a defective item.
We sincerely apologize for the inconvenience. We will respond as soon as possible, so please let us know the details of the product by clicking the "Contact Us" button on the bottom left.
Delivery and payment methods
About delivery companies
Delivery will be made by Sagawa Express or Yamato Transport.
How much is the shipping fee?
Please check "Shipping and handling fees" in the User Guide.
Return shipping fee
If you receive a defective product or a product different from the one you ordered, or if you return or exchange the product for any reason, we will cover the shipping costs.
Please note that if you return or exchange a product for personal reasons, such as the product being "different from what I expected," the shipping fees for returning the product will be borne by the customer.
Regarding customers who refuse to receive parcels or are absent for long periods of time
If, after placing an order, you do not contact us to cancel your order and the product cannot be delivered due to your refusal to accept it or your extended absence, we will charge you the round-trip shipping fees and return handling fees.
If the product is returned to us due to refusal to accept it without a valid reason, expiration of the storage period of the delivery company, etc., we will charge the following fees.
・Round-trip shipping fee ・Return handling fee ・Other actual shipping fees
For those who purchased with credit card or Amazon Pay, the above amount will be deducted from the refund.
Please note that we may refuse orders from customers who engage in the above activities.
In addition, if we determine that the behavior is malicious, such as repeated nuisance behavior, we may consider taking legal action.
Can I change the delivery address?
Please note that once payment has been confirmed it cannot be changed.
Can I set a delivery date and time?
Please check "Shipping and handling fees" in the User Guide.
Can you ship overseas?
Delivery to some border areas is possible.
We cannot accept delivery to a PO box.
Please note that orders outside of our shipping area will be cancelled after we have contacted you via email.
Delivery to some cross-border areas is possible. We cannot specify a PO box as the delivery address. Please note that orders placed outside of our shipping area will be canceled after we contact you via email.
Can I issue a receipt?
You can use the delivery note that comes with the product as a receipt.
Can I change my payment method?
Please note that once payment has been confirmed, it cannot be changed.
others
Can I reserve an item?
We do not accept reservations of products.
The item I added to my cart has disappeared.
When you add an item to your cart, the item is not reserved in stock. The item is reserved when you confirm your order.
Therefore, if you have added an item to your cart, it is possible that another customer may purchase it before you press the order confirmation button and complete your order.